APQC — Channel Summaries
AI-powered summaries of 34 videos about APQC.
34 summaries
Introduction to Knowledge Management: KM Essentials
Knowledge management is best understood as a way to turn organizational know-how into usable value—by making knowledge flow reliably between people...
Dr. David Eagleman Talks About Tacit Knowledge & How We Learn
The central claim is that most of what drives human behavior—especially learning and expertise—happens without conscious access. David Eagleman...
Learn What the Process Classification Framework (PCF) Is
The Process Classification Framework (PCF) is a hierarchical, standardized list of business processes—organized from broad categories down to...
Applying The Process Classification Framework (PCF)
APQC’s Process Classification Framework (PCF) is being used as a shared “Rosetta Stone” that lets organizations compare, organize, and govern...
What Is Productivity?
Productivity—often treated as a synonym for efficiency—is presented as the central engine linking education, economic growth, and long-run living...
Intro to APQC’s Process Classification Framework (PCF)®
APQC’s Process Classification Framework (PCF)® is a standardized taxonomy of business processes built to help organizations benchmark and map work...
PCF Case Studies: How Organizations Use the Process Classification Framework
Organizations use the Process Classification Framework (PCF) less as a static taxonomy and more as a practical engine for transformation: it helps...
How Organizations Use the Process Classification Framework (PCF)
Organizations use the Process Classification Framework (PCF) to standardize how work is described—then that shared language powers everything from...
Trends and Best Practices in Knowledge Transfer
Knowledge transfer has moved back to the top of knowledge management priorities because organizations face rising knowledge loss risk,...
Processes: What They Mean for Organizations
APQC’s core message is that organizations improve performance and benchmark more effectively when they define their work in terms of organizational...
What is Organizational Transformation?
Organizational transformation is the strategy-and-change work required to move a company from a current state to a future state—often by reshaping...
Accelerating the Value From a Process Framework
A process framework only delivers real business value when it’s governed, connected to performance, and made usable across the organization—APQC’s...
Knowledge Management Spotlight: Accenture Shows Why KM Taxonomy Is Critical
Accenture’s Sue Pacus says the biggest reason knowledge management teams struggle to get a taxonomy right is not the mechanics of categorization—it’s...
How to Leverage Process Frameworks | APQC Webinar
Process frameworks are most valuable when they’re chosen with clear criteria—especially around KPI/measure needs, industry alignment, and whether a...
Process Improvement Spotlight: How Intel used Six Sigma to Optimize Corporate Finance Processes
Intel’s corporate finance push toward end-to-end process management is driven by two practical goals: cutting cost through standardization and...
Building Success: Effective Process Governance
Effective process governance is the “rules of the road” that turns business process management from a set of projects into a durable operating...
Supply Chain Control Towers in Action | APQC Webinar
Supply chain control towers are emerging as the practical way to turn fragmented, multi-company supply networks into coordinated decision-making—by...
Leading Practices in Procurement Transformation
Procurement transformation is moving beyond “centralize and automate” into a service delivery model that stays efficient while remaining connected to...
How Knowledge Management Helped Change NASA’s Culture | APQC Webinar
NASA’s culture shifted because knowledge management was built into how decisions get made after catastrophic failures—turning “lessons learned” into...
Caterpillar Creating A Culture of Employee Engagement
Caterpillar’s employee engagement push treats engagement as a measurable, business-critical system—not a standalone HR program. Over an eight-year...
Unlocking the Synergy Between Knowledge Management and AI
The central takeaway is that generative AI delivers reliable, scalable business value only when it’s built on a disciplined knowledge management...
Order-to-Cash: Performance Drivers for Success
Order-to-cash performance improves most when organizations put true end-to-end governance in place—especially a single global process owner—and then...
Knowledge Management Defined
Knowledge management (KM) is a systemic effort to make useful knowledge—what people have learned through experience—grow, flow, and create value at...
Change Management For Knowledge Management
Knowledge management succeeds or fails less on the strength of its tools and more on whether employees change how they work—especially as knowledge,...
Social Networking: What Does It Mean for Knowledge Management?
Social networking’s biggest knowledge-management implication isn’t that everyone will contribute—it’s that a small, highly active minority will...
Coca-Cola Company's Journey to Becoming a Learning Organization
Coca-Cola’s path to becoming a learning organization hinges on turning “learning” into day-to-day operating systems—growth behaviors, performance...
The Art of Managing Processes within Management Systems
Sustained performance in management systems depends on treating processes as cross-functional, measurable, and continuously improvable—then wiring...
Top Knowledge Management Priorities & Trends for 2025
Knowledge management in 2025 is being pulled into the AI spotlight—yet the strongest signal from KM practitioners is that AI funding and pilots are...
The Role of AI in the Future of Work: A Conversation with Jeremy Utley | APQC 2025 Conference
AI’s biggest workplace impact isn’t that it replaces people—it accelerates whatever cognitive habits already exist, then reshapes how knowledge and...
2024 Supply Chain Priorities, Challenges, and Trends
Supply chains head into 2024 with a clear message from last year’s performance: success is far from guaranteed. In APQC’s global survey of 352...
AI in Action: Transforming Knowledge Capture and Retrieval
AI is poised to fix a core knowledge-management bottleneck: turning chaotic, hard-to-retrieve information into accurate, timely answers—without...
Knowledge Management Spotlight: KM Strategy & Customer Loyalty at Microsoft
Microsoft’s knowledge management push centers on a practical bottleneck: employees can’t speed up decisions unless they can reliably find the right...
How Process and Knowledge Boost Personal Productivity | APQC's December Webinar
Personal productivity is most often driven by an “intrinsic” desire to do good work, but organizations still undermine it through two fixable...
How Knowledge Analytics Works and How To Use Them
Knowledge analytics is a repeatable, feedback-driven way to deploy knowledge management (KM) approaches, measure whether they create business value,...